Forgot activation code or Administrator password

Enter your email below to retrieve your activation code or password.
 Your activation code will be emailed to you along with password reset instructions.

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Your activation code has been mailed to along with a link you can use to reset your administrator password if necessary.

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Frequently asked questions

Why am I getting a message that my email address doesn't match any licenses in the VSP database?

The only email address that can reset an administrator password on an account is the primary contact email address. You can find that email address by opening an installation of the Administrator program, going to the Licensing pane on the left side, and looking for the "License Contact Email."

What do I do if the primary contact email address is no longer in use and we don't have access to that account?

Submit a request to our Support team and we'll help you out!